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Buyer Protection Programme
Learn how Billey protects users and resolves disputes related to shared subscriptions and payments.
1. What Is Covered?
- Failure to receive access after successful payment.
- Host account removal before active cycle completion.
- Subscription not renewed by host causing access loss.
- Wrong service, plan, or access delivered.
2. What Is Not Covered?
- Suspension caused by non-payment.
- Member-initiated exits from pockets.
- Technical failures outside the host’s control.
- Claims raised outside the eligible reporting window.
3. How To Raise A Claim
- Contact the host through the app first.
- Wait up to 24 hours for host resolution.
- Raise a formal support claim if unresolved.
- Billey reviews all supporting evidence before decision.
4. Eligibility
- Payment must be confirmed successfully.
- Pocket must be verified on Billey.
- Claim must be raised within eligible timelines.
- User account must be in good standing.
5. Resolution Timeline
Claims are reviewed within 24–48 hours depending on complexity and available evidence.
6. Host Obligations
- Renew subscriptions before expiration.
- Provide valid credentials to members.
- Respond to access complaints promptly.
- Avoid misleading or fraudulent listings.
7. Consequences For Violations
- Commission forfeiture.
- Pocket suspension or removal.
- Account restrictions.
- Permanent hosting bans for repeated abuse.
8. Contact Information
- support@billey.com
- Billey Technologies Limited
- Lagos, Nigeria
